e-mAIL eNGLISH
- e-mail style
- key phrases and effective language
- commercial e-mails
- dealing with complaints
- remedial work on grammar
Telephone skills
- telephone expressions
- polite language
- small talk on the phone
- teleconferencing
- expanding vocabulary
Meetings
- chairing a meeting
- diplomatic language
- decision-making meetings
- negotiating a contract
- remedial work on grammar
Presentations
- openings and closes
- rhetorical techniques
- voice and intonation
- visual aids
- complex grammar and vocabulary
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