Each module offers you:

  • 8 fast-paced sessions of real world business language
  • practical skills-based activities

Each module offers you:

  • a checklist of key websites for self-study
  • grammar and vocabulary features

e-mAIL eNGLISH

  • e-mail style
  • key phrases and effective language
  • commercial e-mails
  • dealing with complaints
  • remedial work on grammar

Telephone skills

  • telephone expressions
  • polite language
  • small talk on the phone
  • teleconferencing
  • expanding vocabulary

Meetings

  • chairing a meeting
  • diplomatic language
  • decision-making meetings
  • negotiating a contract
  • remedial work on grammar

Presentations

  • openings and closes
  • rhetorical techniques
  • voice and intonation
  • visual aids
  • complex grammar and vocabulary
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